Welcome to Furnitureace.co.uk, where our primary focus is delivering top-tier products and exceptional customer support to our valued patrons. Should you find yourself less than satisfied with a purchase, rest assured that our comprehensive returns policy is in place to ensure your contentment remains paramount.
The Returns Procedure:
If you wish to initiate a return, kindly get in touch with our dedicated customer service team within 30 days from the date of receipt. We'll require your order number and the reason for the return. With these details, we'll promptly furnish you with a return authorization number.
Return Conditions:
For an item to be eligible for return, it must remain unused and remain within its original packaging. Alas, used, modified, or damaged products cannot be accepted as returns. Furthermore, all original packaging, accessories, and manuals must be included.
Costs Involved:
Customers are responsible for the costs associated with returning items to our warehouse if they do not like the item. To ensure secure delivery, we recommend employing a trackable shipping method. After safely receiving and assessing the item, we'll issue a refund for the item's purchase cost, deducting any applicable shipping fees.
Exceptions to Note:
Items marred due to misuse or neglect are ineligible for returns.
Refunds:
Refunds will be processed in the initial payment mode. Please allow 3-5 business days for the refund to be duly processed. Should queries arise about your refund, feel free to get in touch with our customer service team.
Exchange:
For those seeking exchanges, reach out to our customer service team. We'll lend a hand in selecting a new product and facilitate the return process for the original item.
In the Event of Damage:
Upon discovering damage within 72 hours of delivery, contact our customer service team. We will coordinate the delivery of a replacement item while providing directions for the return of the damaged item.
Furnitureace.co.uk places your satisfaction at the forefront and remains steadfast in ensuring an exemplary customer journey. If questions or concerns about our returns policy arise, please don't hesitate to reach out to our customer service team. Your satisfaction is our unwavering commitment.